Cancellations and no shows
I am appreciative that you chose to book your session with me. I strive to provide excellent massage and individualised care. In order to do that, the time that you schedule with me is set aside just for you. Please read these guidelines and policies.
New clients are required to arrive five minutes prior to your appointment start time to allow time to complete a client information sheet. To make the most out of the time you have booked, I ask all returning clients to arrive a few minutes prior to their appointment.
I understand that sometimes life is outside of our control. If you do find yourself running late, please call or message to let me know.
So as to not impinge on the appointments that follow yours, the anticipated end time for your appointment will remain fixed. This means if you are late, your session will unfortunately be shortened.
Regardless of the length of the treatment actually experienced, full payment for your booking is expected.
Cancellation fees are necessary to cover the cost of my time. As a small business my clients are respected and deeply valued. Please show consideration by respecting my policies.
I ask that you give 24 hours notice of cancellation by messaging me through my Facebook business page ‘Kowhai Therapeutic Massage’, or call/text 0273400526.
If less than 24 hours notice is given to cancel or reschedule your appointment you will be invoiced the cancellation fee of half the cost of your massage treatment.
If less than 12 hours notice is given to cancel or reschedule your appointment, you will be invoiced a cancellation fee of the full cost of your massage treatment
If no notice is given and you fail to turn up to a scheduled appointment, you will be invoiced the cancellation fee of the full cost of your massage appointment.
Gift Voucher Cancellations
If less than 24 hours notice is given to reschedule your massage, your gift voucher will become void.
Same Day Appointments
When booking an appointment within the next 24 hour period, it is considered fixed, and if changed, cancelled or rescheduled at any point after it is confirmed, the client is responsible for paying the full price of the booking.